Privacy Policy

Last updated: 13 July 2026

Norwell Nutrition Pty Ltd ("Norwell Nutrition", "we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your personal data when you visit bonesremove.world ("the Website") and when you place an order for Slim Coffee Booster.

1. Who we are

Norwell Nutrition Pty Ltd, ABN 00 000 000 000, Level 4, 10 Spring Street, Sydney NSW 2000, Australia. Email: hello@bonesremove.world. Phone: +61-2-8000-0000.

2. What personal data we collect

We may collect the following categories of personal data:

• Identity and contact data: full name, phone number, email address, delivery address.
• Order data: product ordered, price paid, order reference.
• Technical data: IP address, browser type and version, pages visited, time on site, referring URL, device identifiers.
• Cookie and tracking data: data collected via cookies as described in our Cookie Policy. Advertising and analytics cookies are only set with your consent (Consent Mode v2).
• Communications data: content of messages sent to us via our contact form or email.

3. How we collect your data

We collect data directly from you (when you place an order or contact us) and automatically (via cookies and server logs) when you visit the Website. We do not collect sensitive health or financial data beyond what is necessary for processing your order.

4. Legal bases for processing

We process your personal data on the following legal bases (as applicable under the Australian Privacy Act 1988 and, where relevant, GDPR Article 6):

• Contract performance: to fulfil your order and provide customer support.
• Legitimate interests: website security, fraud prevention, analytics to improve our services.
• Consent: for advertising cookies, remarketing and analytics tracking (you may withdraw consent at any time).
• Legal obligation: compliance with applicable laws (tax records, consumer law obligations).

5. How we use your data

• To process and fulfil your orders and confirm them by phone.
• To respond to customer service enquiries.
• To send service-related communications (order confirmation, dispatch notification).
• To operate and improve the Website, including via analytics.
• To comply with legal obligations.
• With your consent: to serve relevant advertising via Google Ads and Google Remarketing.

6. Google Ads, Remarketing and Analytics

We use Google Ads and Google Analytics services provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). These services use cookies to help us measure traffic and the effectiveness of advertising. We have implemented Google Consent Mode v2: advertising cookies (_gcl_au), analytics cookies (_ga, _gid) and personalisation signals are only activated after you provide explicit consent via our cookie banner. If you decline, these cookies are not set and ad personalisation is not performed.

Google's privacy policy is available at policies.google.com/privacy. You may opt out of Google Analytics across all sites using the Google Analytics Opt-out Browser Add-on.

7. Google Maps

Our contact page displays a map using Google Maps (keyless embed). Google may collect usage data when you interact with the map. Please refer to Google's privacy policy for details.

8. Data sharing and disclosure

We do not sell your personal data. We may share your data with:

• Our fulfilment and logistics partners (for order delivery).
• Payment processors (for order payment).
• Google LLC (for analytics and advertising, subject to your consent).
• Legal and regulatory authorities, where required by law.

9. International transfers

Some of our service providers (including Google) are located outside Australia. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses where applicable under GDPR.

10. Data retention

We retain personal data for as long as necessary to fulfil the purposes described above. Order data is retained for seven years to comply with Australian tax law. Analytics data is retained per Google's standard retention settings.

11. Your rights

Under the Australian Privacy Act 1988 and, where applicable, GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data (subject to legal obligations).
• Object to or restrict processing.
• Withdraw consent for cookie/advertising tracking at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe we have mishandled your personal information.

To exercise your rights, contact us at hello@bonesremove.world.

12. Security

The Website operates over HTTPS. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction.

13. Cookies

For full details of cookies used on this Website, please see our Cookie Policy.

14. Children

Our Website and products are not directed at children under 16. We do not knowingly collect personal data from children.

15. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Website after changes constitutes acceptance of the revised policy.

16. Contact

For any privacy-related queries: hello@bonesremove.world · Norwell Nutrition Pty Ltd, Level 4, 10 Spring Street, Sydney NSW 2000, Australia.